An intelligent auto-response short message service categorization model using semantic index

Abstract

Short message service (SMS) is one of the quickest and easiest ways used for communication, used by businesses, government organizations, and banks to send short messages to large groups of people. Categorization of SMS under different message types in their inboxes will provide a concise view for receivers. Former studies on the said problem are at the binary level as ham or spam which triggered the masking of specific messages that were useful to the end user but were treated as spam. Further, it is extended with multi labels such as ham, spam, and others which is not sufficient to meet all the necessities of end users. Hence, a multi-class SMS categorization is needed based on the semantics (information) embedded in it. This paper introduces an intelligent auto-response model using a semantic index for categorizing SMS messages into 5 categories: ham, spam, info, transactions, and one time password’s, using the multi-layer perceptron (MLP) algorithm. In this approach, each SMS is classified into one of the predefined categories. This experiment was conducted on the “multi-class SMS dataset” with 7,398 messages, which are differentiated into 5 classes. The accuracy obtained from the experiment was 97%.