Communication, culture, competency, and stakeholder that contribute to requirement elicitation effectiveness

Abstract

In the context of software development, requirement engineering is one of the crucial phases that leads to software project success or failure. According to several disruptive changes in the software engineering landscape as well as the world’s challenge of virus pandemic, the provision of practical and innovative software applications is required. Therefore, issues resolution in requirement elicitation is potentially one of the key success factors resulting in enhanced quality of system requirement. The authors have striven to create new ways of requirement elicitation according to factor effects of communication, culture, competency, and stakeholder, by incorporating tools, processes, methods, and techniques to solve the problems comprehensively, and then proposed an adaptive and applicable conceptual framework. To illustrate these effects, the authors performed a literature review from the past 8 years, and then data analysis from interviews of 27 practitioners, observations and focus groups of software development in real-life projects.