Integrating IS success model with cybersecurity factors for e-government implementation in the Kingdom of Saudi Arabia (KSA)

Mohammed AL-Zahrani


The Electronic government (E-Gov) Systems are currently getting recognized as an authentic strategically tool in delivering services of E-Gov. Considering the of information system (IS) development as well as the expanding recognition of the internet-based applications in the KSA, E-Gov has always been a significance aspect in delivering governmental and public services, besides helping citizens to access information more easily. This research has adopted the (IS) success model by both DeLone and McLean (D&M), moreover, this study adopted technology acceptance model (TAM) with cybersecurity factors, both models were implemented to discover the status of the IS success then investigate cybersecurity aspects that impact the service efficiency and effectiveness of KSA E-Gov. Consequently, the major aim of this research is to create a model to investigate the IS success model along with cybersecurity factors that influence E-Gov public service effectiveness and usage. In order to accomplish this research objective, a survey has been applied as the major data gathering approach; the survey has been distributed among 211 consumers that are using E-Gov service consistently. Moreover, all research findings were attained through a quantitative method using the Structural Equation Modelling (SEM). Findings of this research revealed that the constructs fundamental of the (IS) success model are strongly influencing users' satisfaction (US) of the E-Gov public services; correspondingly, Moreover, the fundamental constructs factors of cybersecurity with TAM appear to have a strong impacts on perceived risk (PR), in addition, both which affect the E-Gov public service towards usage and effectiveness.

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