Effects of Relationship Quality on Citizen Intention Use of E-government Services: An Empirical Study of E-government System

Berlilana Berlilana, Taqwa Hariguna, Min Tsai Lai

Abstract


This study aims to explain the concept of relationship quality on citizen intention use of e-Government service. We have built 5 hypotheses. The result of 5 hypotheses is positive and significant impact. In building citizen relationship, we build two antecedent they are perceived e-Government usability and perceived e-Government credibility. The method we use in this research is empirical, with 366 valid respondents.


Keywords


citizen relationship; e-government; perceived credibility; perceived usability;

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DOI: http://doi.org/10.11591/ijece.v8i6.pp5127-5133

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International Journal of Electrical and Computer Engineering (IJECE)
p-ISSN 2088-8708, e-ISSN 2722-2578

This journal is published by the Institute of Advanced Engineering and Science (IAES) in collaboration with Intelektual Pustaka Media Utama (IPMU).